VetBook Privacy Policy

VetBook respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use the VetBook website, account features, clinic search tools, appointment request services, and related communications.

By using VetBook, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information

When you create an account or update your profile, we may collect:

• name;
• email address;
• phone number;
• password, stored in encrypted form;
• profile and account preferences;
• email verification and password reset information.

Appointment and Pet Care Information

When you search for clinics or request an appointment, we may collect and store:

• selected clinic or practice information;
• appointment date, time, status, and booking notes;
• pet-related details you choose to provide;
• contact details needed for the clinic to respond;
• messages, special requests, ratings, reviews, and uploaded photos.

Payment Information

If online payment is available, payment details may be processed by approved third-party payment providers. VetBook may store payment status, transaction references, totals, invoices, or related booking records, but we do not store full card details.

Technical Information

We may collect technical data needed to operate, secure, and improve the service, including:

• IP address;
• browser type and device information;
• login activity and security logs;
• pages visited and website interaction data;
• notification tokens if you enable app or device notifications.

2. How We Use Your Information

We use collected data to:

• provide and operate the VetBook service;
• create, authenticate, and manage user accounts;
• verify email addresses and support password resets;
• help users search for veterinary practices;
• process appointment requests and booking updates;
• share relevant booking details with the selected clinic;
• send service messages, reminders, confirmations, and support replies;
• process payments, refunds, invoices, and payment status updates where applicable;
• maintain security, prevent abuse, and investigate technical issues;
• improve website performance, usability, and service quality;
• comply with legal, regulatory, and administrative requirements.

We do not sell your personal data to third parties.

3. Data Sharing

VetBook may share limited information only where necessary, including:

• with veterinary clinics or practice staff so they can handle appointment requests and related communications;
• with service providers that help operate the platform, such as hosting, email delivery, payment processing, maps, analytics, and notification services;
• when required by law, legal request, court order, or regulatory obligation;
• to protect the security, integrity, rights, and safety of VetBook, users, clinics, or the public.

Third-party providers are expected to handle personal data securely and only for the purposes required to provide their services.

4. Data Security

VetBook uses reasonable security measures to protect your data, including:

• encrypted connections where supported;
• secure password hashing;
• restricted access to sensitive files and configuration;
• session and authentication protections;
• system monitoring and error logging for security and reliability.

While we take reasonable steps to protect your information, no internet system can guarantee absolute security.

5. Data Retention

Account, booking, support, and appointment data are kept for as long as needed to provide the service, maintain records, resolve disputes, comply with legal obligations, and protect the platform from fraud or misuse.

You may request deletion of your account and associated personal data. Some information may be retained where required by law, for legitimate record-keeping, payment records, security logs, or dispute handling.

6. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of personal data;
• restrict or object to certain types of processing;
• withdraw consent where processing is based on consent;
• request a copy of your data in a portable format where applicable.

Requests can be made by contacting VetBook support using the details below.

7. Cookies and Tracking

VetBook may use cookies or similar technologies to:

• maintain login sessions;
• remember preferences;
• protect forms and accounts from misuse;
• understand website performance and usability.

You can manage cookies through your browser settings. Blocking some cookies may affect account login, booking features, or website functionality.

8. Children and Pet Owner Accounts

VetBook is intended for users who are old enough to manage appointments and provide personal information lawfully. If you believe a child has provided personal data without appropriate permission, please contact us so we can review and remove it where required.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data practices. When changes occur, the updated version will be published on this page.

10. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact:

Last updated: April 2026